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Facebook Lists: Facebook’s direct answer to Twitter Lists

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Lists have long been one of the most underrated features of Twitter – but how many know about Facebook’s little-known equivalent? Launched over four years ago primarily to make sure users only regularly see updates from their closest Facebook friends, Facebook Lists also offer a handy way for admins to keep up-to-date with posts from […]

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Is Facebook trialling a ‘give feedback’ feature for users whose comments are hidden or deleted?

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Whether it’s bad language, inappropriate comments or worse, anyone who manages a Facebook Page will know that monitoring, hiding and deleting comments are the bread and butter of managing any busy Facebook Page. As tools for Facebook Page admins continue to improve, it appears the latest improvement – the ability for Page admins to ‘give […]

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Five steps to a ‘responsive’ Facebook Page

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Disgruntled customers often take to social media to vent about a service they’re unhappy with, forcing Facebook Page admins to sweat over how well – or not – they seen to be dealing with unhappy customers. But what of the quieter ‘nothing to see here-type customers who go about their business unnoticed, private messaging Facebook […]

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The end of Facebook game requests in just four steps

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If it’s not Candy Crush sending you game requests, it’s FarmVille. Or Pet Rescue Saga. Or Bejewelled Blitz. The list goes on. So, here’s how to put an end to Facebook game requests in four simple steps: From your mobile or tablet  Left-click the downward arrow in the top right-hand corner of your screen and […]

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Tone of voice and emoticons on social media :)

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Sometimes you hear a word used for the first time and then you find it popping up all over the place. These last few weeks, the same can be said of the issue of tone of voice on social media.

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Apple apps

Five best iPhone and iPad apps I wouldn’t be without

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When a colleague finally dipped his hand in his pocket to pick himself up a shiny new iPad Mini, it felt like the perfect time to finally revisit my blog to share a few apps I wouldn’t be without.

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CIPR ‘Share This’ taught me…

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In the interest of sharing, here are a few points I took away from the CIPR’s ‘Share This: The Social Media Handbook for PR’, released in summer 2012:

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The three W’s of Twitter: Who, what and when

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One of the first lessons communicators will learn is the role “the six W’s” – ‘who, what, when, where, how and why’ – plays in everything you touch, covering the basics of information gathering.

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Six lessons learned at the LG Comms Road Show

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Yesterday I joined colleagues from local authorities across the country at the latest LG Communications Road Show in Nottingham which was actually closer (albeit by about five miles) to my front door than my usual place of work.

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RMB Online